Returns, Refunds & Order Issues

If your glasses arrive damaged, defective, or incorrect

Contact julian@gabeus.com within 30 days of delivery with your order number and clear photos of the issue. We will arrange a free replacement or a full refund. If a return is needed, we will tell you how to proceed and provide return instructions at no additional cost.

Lost or undelivered parcels

If your package has not arrived within 45 days after shipping or the tracking indicates it is lost, contact our team. We will investigate and arrange an appropriate replacement or refund for shipments confirmed lost or undelivered.

Change-of-mind returns

We do not currently accept change-of-mind exchanges or returns for frame preference, color preference, or fit. Please review the selected frame and lens tint carefully and contact us with questions before ordering. Your rights under applicable consumer law are not affected.

Order cancellations

You can request cancellation and a full refund before the order ships. Email us as soon as possible with your order number.

Refund timing

Once an eligible refund has been approved and processed, it is returned to the original payment method. Depending on your payment provider and bank, the credit generally appears in 5–10 business days.

Contact

julian@gabeus.com · We aim to respond within 1–2 business days.