Booking

Cut no-shows in half.

No-shows aren't laziness — they're forgetting. A 24h reminder, a 2h reminder, and a day-of confirmation handles 95% of the problem and pays for itself in the first week.

Setup: 10 minutes

Skill level: Beginner

Works with: Google Cal, Outlook

License: One business

What it does

Three texts per appointment: 24 hours before, 2 hours before, and (optionally) 30 minutes before.

Three texts per appointment: 24 hours before, 2 hours before, and (optionally) 30 minutes before. Each has a different tone and purpose.

24h: 'Heads up — we have you down for tomorrow at 10am.' Plus a confirm/reschedule link.

2h: 'See you in 2 hours.' Plus your team's photo if you want.

30m (optional): 'On our way.' Cuts no-shows from forgetful customers.

"Hey [Name] — heads up, we have you down for tomorrow Thursday 10am ([Service]). Reply C to confirm or R to reschedule."

What's included

✓The automation filePulls from any major calendar, fires SMS via Twilio or your current tool's SMS module.
✓3 reminder templates24h, 2h, 30m. Toggle each independently.
✓Reschedule flowCustomer can reply R to get a list of new open slots — handled automatically if you also have Auto-Book Estimates.
✓Mute logicSkip reminders for repeat customers, contractors you've worked with for years, or anyone you flag.

Setup

10 minutes, start to finish.

1

Connect your calendar

Google or Outlook OAuth in 30 seconds.
2

Choose which reminders to send

All 3, or just 24h + 2h. Most owners pick all 3.
3

Customize the message

Add your name, your team's photo, your service area. Test it.
4

Live

Reminders fire automatically for every new appointment.

Works with

Your existing stack.

GGoogle Cal

OOutlook

TTwilio

JJobber

HCHousecall Pro

CCalendly

Don't see your stack? Email hi@skerva.com — most current tools work with a 5-minute config tweak.

Common questions

FAQ.

Won't customers find this annoying?

Most won't even notice — they expect reminders from any business. The 24h + 2h cadence is the industry standard. Add the 30m only if you want extra coverage.

What if a customer replies 'R'?

If you also use Auto-Book Estimates, they get an automated rescheduling flow. If not, the reply lands in your normal SMS inbox so you can handle it.

Will it spam customers with multiple appointments?

No — texts are batched. If a customer has 2 appointments tomorrow, they get one reminder listing both.

What's the typical no-show reduction?

Most service businesses report 40–60% fewer no-shows after 30 days. Results vary based on your customer base and the type of service.

Pairs well with

Often bought together.