Booking

Recover the jobs that almost died.

When a customer doesn't show, most businesses charge it off and move on. This sends a personalized recovery text within an hour and offers them a new slot — bringing back roughly half of all no-shows.

Setup: 15 minutes

Skill level: Beginner

Works with: Google Cal, most current tools

License: One business

What it does

When an appointment is marked as no-show in your calendar/current tools, this fires a text 60 minutes later.

Tone: not accusatory, not pushy. 'Hey — looked like something came up. Want to reschedule? Here are 3 open slots.' Routes them straight back into the booking flow.

Most no-shows aren't intentional — they forgot, an emergency came up, traffic was bad. A friendly second-chance message recovers ~50% of them.

"Hey [Name] — looked like something came up this morning. Happens! Want to grab another slot? I have Tomorrow 9am, Tomorrow 2pm, or Friday 10am."

What's included

✓The automation fileTriggers on calendar/current tools no-show status.
✓Tone variantsForgiving, neutral, or firm. Pick what matches your brand.
✓Auto-rebook integrationIf you have Auto-Book Estimates, this hands off to it for the actual rebook flow.
✓Three-strike ruleCustomers who no-show 3 times in a row are flagged so you can decide whether to keep working with them.

Setup

15 minutes, start to finish.

1

Connect your calendar/current tools

OAuth or API key.
2

Pick your tone

Most owners pick 'neutral' — it gets the highest rebook rate without sounding desperate.
3

Customize the slots logic

How far out to offer? 3 days, 7 days, 14 days. Default is 7.
4

Test

Mark a fake appointment as no-show, verify the text fires after the 60-min delay.

Works with

Your existing stack.

GGoogle Cal

JJobber

HCHousecall Pro

STServiceTitan

TTwilio

OOutlook

Don't see your stack? Email hi@skerva.com — most current tools work with a 5-minute config tweak.

Common questions

FAQ.

What if the customer wasn't really a no-show — they were running late?

If they show within 60 minutes, the automation cancels itself. Only fires after the buffer.

Should I charge no-show fees?

Up to you — the automation has a flag to mention a fee in the recovery text if you want. Most service businesses skip the fee on first no-show and only charge on the third.

What's the rebook rate?

Industry average for service businesses is 40–60% rebook rate within 14 days. Higher in markets where customers don't have lots of alternatives.

Can I disable it for certain customers?

Yes — flag any customer in your current tools as 'no auto-recovery' and the automation skips them.

Pairs well with

Often bought together.