Common questions, straight answers.

Only if you want it to. Most owners use Skerva as the after-hours and overflow layer — the AI picks up when humans can't (jobs, lunch, evenings, weekends). If you don't have a receptionist, the AI runs the full inbound line. Either way, you still own the calls that matter.

Yes. We connect to your existing calendar (Google, Outlook, Cal.com, or your service calendar) and the AI offers real, available time slots. Bookings drop straight into your calendar with the customer's name, address, job type, and call summary attached.

It does one of two things. For urgent issues (no heat, active leak, sparks), it routes the call to your on-call line within 30 seconds. For anything else, it captures the question, books a callback slot, and texts you the transcript so you can respond on your time. It will not invent pricing, make technical promises, or guess.

Every call. Each has a recording, a transcript, and a one-line summary. You can review them from your inbox, Slack, or existing job system. Anything the AI booked, you can override or reschedule with one tap.

That's where it earns its keep. Nights, weekends, holidays — the AI picks up the same way it does at noon on Tuesday. Many operators start with after-hours coverage first and add daytime overflow once they see the bookings come in.

Yes. Skerva connects to GoHighLevel, Jobber, Housecall Pro, ServiceTitan, Twilio, Zapier, calendars, inboxes, and most service-business tools. We don't replace your job system — we add the lead conversion layer around it.

Most simple installs can be configured in one setup call — typically a 30–45 minute Zoom where we connect your phone, calendar, and SMS, and test the missed-call recovery live. More complex installs (multi-line phone systems, custom workflow routing, or multi-location handoffs) usually take 1–2 business days to configure and validate. We'll give you a realistic timeline on the audit call before anything is signed.

No. Skerva routes through your existing line via a forwarding setup. Your customers still call the number printed on your truck. The AI picks up on missed calls and overflow, then drops summary + booking details back into your system.

Then Skerva connects to it. We're not a CRM and don't want to be. We're the conversion layer that feeds clean, qualified, booked leads into the CRM you already use. If you don't have one, we can recommend a lightweight setup.

No. It's built for any local service business with inbound calls and appointment-based pricing — HVAC, plumbing, roofing, electrical, salons, med spas, auto detailers, dental, general contractors. The scripts and qualifying questions are calibrated per industry at install.

If you're a solo operator running everything from your truck and getting 5+ inbound leads a week, Skerva pays for itself in the first recovered job. If you're 0–3 calls a week, focus on lead generation first — call us back when the phones start ringing.

Yes. Multi-location setups route calls to the nearest location based on the caller's address, and bookings drop into the right calendar. We've done up to 12 locations on a single Skerva install.

Three tiers. Learn ($27–$97) — guides and scripts you install yourself. Install ($297–$997) — full system kits with automation logic and SOPs. Done-For-You (from $3,000) — we install it live in your stack. See /pricing for the full breakdown.

Only if you want the Skerva Monitor dashboard ($97/mo) that tracks recovered revenue, response times, and ROI in one place. The kits and DFY installs are one-time. No contracts.

Yes — 14-day refund on every digital kit and the Owner Bundle. DFY installs are refundable if we can't deliver what the audit promised. See /refund.